Shipping and Return
SECTION 1 - SHIPPING POLICY
Our website (https://www.ucreateweprint.com/) ships all over Canada and the USA and we always do the best to make sure the canvas, portraits, products (“products”) are delivered to our customers as quickly as possible. Please note that the orders will be delivered to the delivery address that you provided on the checkout page, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.
SECTION 2 - PROCESSING TIME
Usually, we ship the prepared canvas as soon as it's ready for delivery and this normally doesn’t take more than 2 days to deliver through standard shipping. We check every product before delivery and make sure that is in good condition before shipment.
SECTION 3 - SHIPPING FEE & DELIVERY TIME
U Create We Print will either ship through standard shipping which does not carry any shipping charges inside Canada or there may be few shipping charges in case of special shipping or if we are shipping inside the USA. The shipping charges will be calculated and included in the final order price. Please note that the delivery time is not always stable, and it is out of our control too, because it is dependent on destination and a host of other factors, such as weather, emergency, lockdowns, and busy shipping season.
SECTION 4 - DAMAGE DURING SHIPMENT
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Furthermore, deliveries that are delayed due weather conditions, global events, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in the ground or air transportation networks or systems due to events beyond our or shipping careers control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.
SECTION 5 - REFUND DUE TO INACCURATE PACKAGE
If you do not receive your correct purchase within the specified time period, you can ask for a full refund. We may require some additional proof to verify the inaccuracy of the sent product.
SECTION 7 - TRACKING NUMBER
You will receive a true tracking number once your order is shipped out. You can also track it a few days later because the tracking information usually updates in 1-3 working days. In case of any questions, you can contact us by sending emails to ucwprint@gmail.com.
This Return and Refund Policy has been written for all our customers where we ship out products. This includes all customers from the states, cities, and regions where we deliver our products. As part of our commitment to you, all the products and services that have been purchased at or through our website https://www.ucreateweprint.com/ are backed by our 100% satisfaction guarantee goal. However, if you are not satisfied with any of the products you have purchased, you may return the item. Please make sure that you understand our return and refund policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. No relaxation of any kind will be awarded to you if you have been unable to understand any terms or rules of this policy. In case of confusion make sure to e-mail us as soon as possible.
SECTION 1 - TIME LIMIT
The terms for the return of our products is provided as follows. The retail products purchased on our website may be returned for a refund within 30 days from the date of delivery. Please note if the time limit has been passed since the delivery of the products, we will be unable to offer you any refund. No further days will be awarded to anyone for any reason for the purpose of the return.
SECTION 2 - CONDITIONS OF RETURN
In order for us to proceed in giving you a refund, the following conditions must be met: We will need to know your order number.
• The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Empty containers cannot be accepted for refund.
• All returns must be accompanied by your invoice as proof of purchase.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please, ensure that you send your item back to us using a delivery service that insures you of the value of the goods. Please package the product securely
. • Shipping return costs and handling charges are non-refundable.
• We reserve the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.
• Customers are responsible for the shipping costs and handling charges associated with shipping items back to us.
• Shipping return costs and handling charges are non-refundable.
We at our sole discretion reserve the right to reject any returns which do not comply with our policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.
SECTION 3 - CANCELLATION
If you want to cancel an order you can send us an e-mail at ucwprint@gmail.com with a request for the cancellation or making a change to your order. We can only cancel or change your order if it is not yet processed. Unfortunately, we will be unable to do anything if the order has already been ready or has been prepared and processed.
SECTION 4 - DEFECTIVE OR DAMAGED PRODUCTS
We do our best effort to prevent any damage to your goods during transit. It is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service. We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please send us an email at ucwprint@gmail.com with your order number.
SECTION 5 - PRODUCT RETURNING PROCESS
To return a product do the following:
• E-mail us telling us that you want to return your purchased product.
• Check your Order Number in your e-mail confirmation when you purchase your products.
• Send the email to us at ucwprint@gmail.com telling us your reason for return.
• Please use the same e-mail which was originally used to purchase the product and also confirm your order number when sending us the e-mail.
• Make sure that you are doing this process with the time limit as stated above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Make sure to let us know whether you would like a replacement or refund.
• Send it to the shipping address provided to your through email.
• You may want to consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
SECTION 6 - AFTER RECEIVING THE PRODUCT
Once your return product is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for a refund or replacement has been approved.
SECTION 7 - REFUND PROCESS
Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the product will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email.
If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting us, please check with your credit card company, bank, or other payment services.
If you have chosen for replacement then the replaced product will be delivered to you within 7 days.
SECTION 8 - UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to us will not automatically be re-shipped and will result in order cancellation. You will get a refund for the total of the merchandise. Please note that the shipping costs you paid will be deducted from the total refund.
SECTION 9 - CONTACT US
If you have any questions or wish to inquire about your return or refund please contact our Customer Service desk at the following email: ucwprint@gmail.com.